Last updated: September 24, 2026
How Payment Works
When you book a trip on Find Boat Trips, you pay a deposit online. The deposit is made up of the operator’s booking commission plus a $5 booking fee. The rest of the trip price is paid directly to your captain or operator on the day of your trip. Find Boat Trips only collects and refunds the deposit.
If You Cancel
Each operator sets their own cancellation window, which is shown on the trip page before you book (for example, “Cancel at least 48 hours before your trip”).
- Cancel within the operator’s window (at least that far ahead of your trip): your deposit is refunded, minus the $5 booking fee.
- Cancel after the window has passed, or don’t show up: your deposit is not refunded. The commission portion goes to the operator for the time they held for you, and Find Boat Trips keeps the $5 booking fee.
To cancel, email support@findboattrips.com with your order number.
If the Operator Cancels
If your captain or operator cancels your trip, for weather or any other reason, you get a full refund of your deposit, including the $5 booking fee. Weather and water conditions are always the captain’s call, because your safety comes first. You’re welcome to rebook another date or another trip.
The Balance Paid to Your Captain
Payments made directly to the operator on the day of your trip are between you and the operator. If there’s a problem, contact support@findboattrips.com and we’ll help mediate.
Refund Timing
Refunds are issued to your original payment method and may take a few business days to appear, depending on your bank.
Operator Standards and Account Termination
We reserve the right to suspend or close any customer or operator account that violates our Terms of Service, provides false information, or otherwise misuses the platform. For operators, this includes:
- Repeatedly cancelling confirmed bookings. We don’t want our customers let down.
- Taking bookings off the platform, or putting phone numbers, email addresses, websites, or social media handles in listings or photos.
- A captain’s license, vessel registration, or proof of insurance (where required) that expires, becomes invalid, or can’t be verified.
Customers and operators can close their own account at any time by contacting us.
Changes to This Policy
We may update this policy as the platform grows. The date at the top of this page shows the latest version.
Contact
Questions can be sent to support@findboattrips.com.