Cancellations & Refunds
Cancellation and refund terms are set by each individual operator and listed on their trip page — always check the specific policy for a trip before booking. If an operator cancels a confirmed booking, we’ll work with you to secure a refund or help find another available trip. Refunds, when applicable, are issued to your original payment method and may take a few business days to process depending on your bank. If you have a dispute with an operator over a refund, raise it with them directly through the platform’s messaging system first; if it’s not resolved, contact us and we’ll help mediate.
Account Termination
We reserve the right to suspend or terminate any account — customer or operator — that violates our terms of use, provides false information, or otherwise misuses the platform. For operators, listings may be removed and accounts suspended if a captain’s license or proof of insurance (where required) expires, becomes invalid, or can’t be verified. Customers and operators can close their own account at any time by contacting us.
Changes to This Policy
We may update this policy periodically to reflect changes in how the platform operates.
Contact
Questions can be sent to support@findboattrips.com.